Question 1

Why is email hosting billed annually?

Accepted Answer

Email hosting is billed annually to keep pricing simple and affordable. By paying once per year you lock in your rate and avoid monthly billing fees, giving you predictable costs and uninterrupted service for your business email.

Question 2

How does the renewal process work?

Accepted Answer

Your email hosting renews automatically each year on the date you first signed up. A renewal invoice is issued, and once paid your service continues for another 12 months without any disruption to your mailboxes, aliases or domains.

Question 3

Will I get a reminder before my email hosting renews?

Accepted Answer

Yes. We send renewal reminders by email well before your renewal date, so you have plenty of time to review, update payment details or decide whether to continue. You will also receive the invoice before payment is due.

Question 4

Can I cancel my email hosting before the next billing year?

Accepted Answer

You can cancel at any time, but because email hosting is paid annually no partial refunds are issued for unused months. Your service remains active until the end of the current paid period.

Question 5

What happens to my emails if I do not renew?

Accepted Answer

If your email hosting is not renewed the service is suspended at the end of the paid period. Download important emails or backups before expiry — after a short grace period mailboxes may be removed permanently.

Feature	Starter Mail	Growth Mail	Business MailPopular	Enterprise Mail
Email Storage	1 GB	3 GB	5 GB	10 GB
Email Accounts	25	50	Unlimited	Unlimited
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Business Email Hosting South Africa

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